• The Annual Panorama of Financial Inclusion 2021 reveals the most representative data regarding financial infrastructure, number of accounts, credits, retirement savings accounts, insurance, transactions; and on topics such as: consumer protection and financial inclusion with a gender perspective, with information at the end of 2020.
  • This edition includes an annex with data on some variables of commercial banking, updated to the first semester of 2021 and a methodological note on the sources of information consulted, as well as the considerations in the calculation of the indicators presented; the annexes to the document are in editable format for easy reference and use.

The National Banking and Securities Commission (CNBV) publishes the Annual Financial Inclusion Panorama 2021 with the objective of showing the perspective of financial inclusion in Mexico with data for the year 2020 in terms of infrastructure for the provision of financial services, deposit accounts , loans, retirement savings accounts, insurance, means of payment, remittances, actions for consumer protection and a gender perspective.

It is a consultation document for various audiences: i) public servants in charge of the development and monitoring of public policies and the establishment of goals in the area of ​​financial inclusion; ii) financial institutions, such as banks, savings and loan cooperatives, popular financial companies, and any other provider of financial services interested in knowing the status of financial inclusion; iii) students who require timely and simple statistical data, and iv) professionals dedicated to research and teaching who have used and enriched the results obtained.

The Panorama consists of thirteen chapters distributed in eight sections, in which information can be consulted at the end of 2020, disaggregated at the national, state, municipal level and, in some cases, locality or financial institution. An international comparison is presented, which mostly corresponds to information from 2019, except for the chapter on remittances that corresponds to 2020. Also in the sections, findings from the National Survey of Financial Inclusion (ENIF) 2018 are retaken, presented by level of education .

Among the main results are an accelerated growth of the payments ecosystem, measured by the number of point of sale terminals, with an annual increase of more than 26%. Other indicators that registered increases were the number of transactions and electronic transfers, correspondents, ATMs, retirement savings accounts and deposit accounts; while the number of personal loans and the number of branches in the country decreased. The positive or negative evolution of the aforementioned variables is influenced by the social distancing measures implemented due to the Covid-19 pandemic.

Main findings of the Panorama, derived from the comparison between the end of 2020 and the end of 2019:

  • The number of branches decreased 4 percent compared to the end of 2019, reaching the figure of 16,135. There was at least one branch in 50 percent of the country’s municipalities, where 92 percent of the population lives (demographic coverage).
  • The number of correspondents was 46,162, which implied a growth of 3 percent compared to 2019, obtaining a municipal coverage of 73 percent and a demographic coverage of 98 percent.
  • In terms of ATMs, there was a growth of 3 percent compared to 2019, with a total of 59,415 ATMs, a municipal coverage of 59 percent and a demographic coverage of 95 percent.
  • Point of sale terminals (POS) had an increase of 26 percent compared to 2019, amounted to 4,128,246 devices, of which 1,472,669 devices corresponded to banks and popular savings and credit entities (EACP), and 2,655,577 devices were POS aggregators.
  • Regarding the deposit accounts, there was a growth of 4 percent compared to 2019, reaching 130,940,448 contracts. Eight out of ten accounts were provided by some commercial banking institution.
  • In 2020, 55,069,770 loans were registered to individuals, which represented a decrease of 8 percent compared to 2019.
  • The number of accounts managed by the Afore amounted to 68,153,091, that is, a growth of 4 percent in the last year.
  • Regarding insurance, the amount of direct premiums amounted to 583,563 million pesos, which represented an increase of 0.2 percent compared to 2019.
  • Regarding transactions, there was an increase in the amount of interbank transfers or to the same bank, going from 146 to 160 percent as a percentage of GDP, from the fourth quarter of 2019 to the same period of 2020.
  • During the period from October 2019 to December 2020, the transfers sent by CoDi increased in number from 38.3 to 154.4 thousand operations, as well as in amount from 19.1 to 159.3 million pesos.
  • Income from remittances sent to Mexico was 40.605 million dollars, an increase of 11 percent compared to 2019 and an average amount of 340 dollars.
  • Regarding claims before commercial banking institutions, 11,291 thousand claims were presented for an amount of 32,637 million pesos. Compared to 2019, 1,624 thousand more claims were registered but the amount claimed decreased by 2,893 million pesos. Seven out of ten claims concluded in favor of the client were resolved.
  • The analysis of the gender gaps revealed that the gap in possession of deposit accounts was 2.7 percentage points (pp) —in favor of women—, in mortgage loans from commercial banks it was 24.6 pp —in favor of men— , in bank credit cards of 2.0 pp —in favor of men—, and in bank debit cards of 7.9 pp —in favor of women—. In popular savings and credit institutions, the percentage of both clients and clients, as well as male and female partners continued to favor women.

Full consultation on Annual Overview of Financial Inclusion 2021 (with data at the end of 2020).

The CNBV reaffirms its commitment to continue working to generate data and statistical information that serve as indicators and reference material, in favor of greater financial inclusion in Mexico.